Privacy statement
When you use our services, it is necessary for us to register some of your personal data. It is our policy to handle your personal data with the utmost care and transparency. Through this privacy statement, we would like to let you know for what purposes and how we process your personal data.
This privacy statement applies to all personal data that we process when you make a booking through us, use our services, visit our website or when we have contact with you.
This privacy statement was last amended on 01 August 2024 and supersedes all previous versions of this privacy statement.
Table of contents
Who are we?
What data do we collect from you and why?
When making a booking for a holiday accommodation
Contact with our staff
When submitting a complaint
As part of our marketing activities
Use of the website
Analyses for management information
Information We Receive from Third Parties
What are the foundations?
To which parties do we pass on your personal data?
How long do we keep your data?
Where do we store your data?
What are your rights?
Who are we?
For general information, please visit this page.
For our official details, please visit our contact page.
What data do we collect from you and why?
Your personal data is processed by us mainly to ensure that you have a pleasant holiday. We would like to build a long-term relationship with you, so that we can continue to be of service to you in the future and make you offers based on your interests or booking history. To this end, we conduct research into your wishes. In the context of our services, sale of products and services or in other ways, such as surveys, competitions or competitions, you provide (personal) data. The data you provide, such as your name, address, e-mail address, telephone number, personal (travel) preferences and interests, are processed by us so that we are able to provide you with tailor-made information about the available services, products, events and news. In addition, the processing of your data helps us to develop new services and products.
When making a booking for a holiday accommodation.
Bookings are processed by the Leisure Time Booking Centre
By default, Leisure Time registers the data about you that is necessary to make the accommodation available to you. We offer the accommodations for rent ourselves, but the bookings are processed by Leisure Time. In the event that you make a booking through one of our partners, this privacy notice applies just as well. We will remind you of this as soon as we have received your data, unless it would require us to make a disproportionate effort to inform you or the information should remain confidential.
Booking details
Booking data is information about the holiday you have booked with us, for example the type of accommodation, arrival date, departure date, travel group and preferences. In order to be able to complete your booking, we register this information in our reservation system.
Name and address details
We need your name and address details to be able to register your booking in our reservation system and for registration in the mandatory night register (e.g. handing over personal data to government agencies in the event of a fire), but also, for example, to be able to comply with the obligation to file a tourist tax return. If we are unable to send certain items to you by e-mail, we will send them by post to the address you provided.
Phone number and email address
You will receive the confirmation of your booking via Leisure Time at the e-mail address you provided, as well as interesting information about your stay and the surrounding area. If we have any questions shortly before your stay, we will call you or send you an e-mail.
Date of birth
Bookings can only be made by persons over 21 years of age. It is not allowed to make a booking by anyone over the age of 21 for young people under the age of 21 and not to stay in the accommodation themselves.
Payments
You can make the payment for your booking via Leisure Time in a secure payment environment
A security deposit will be charged for most of our accommodations.
If you wish to pay by credit card, your details will be forwarded to the financial institution that processes this payment. We never have access to your credit card details, but we can see that you have paid with a credit card.
Booking Center Leisure Time
Once you have booked a holiday with us, you will have created an account on Leisure Time. On Leisure Time you can view and change your own data. For this purpose, we record the data you provided when making the booking. You can also see your booking history in your Leisure Time account.
Contact with our staff
Our staff will be happy to help you in case you have a question about your booking or your stay. We offer you various contact options for this.
Online contact
If you contact us via the contact form on the website, your salutation, name, contact details and question or comment will be recorded. In the event of a question via social media or the online chat, your name, e-mail address and the content of the conversation will be registered. The same applies in the event that you send an e-mail message to us. The registration of the data is necessary to communicate with you. Moreover, this enables us to answer your question quickly and efficiently and to search for your data.
Contact by phone
When you contact our staff, you may be asked a number of verification questions to ensure that your data does not end up with someone else.
When submitting a complaint
In the unlikely event that you have a complaint, you can submit it to us. For the correct contact details, please refer to our contact page. We will then register your name and the content of your complaint, so that we can handle your complaint. You must notify us of your complaint in writing no later than 2 weeks after the departure date.
As part of our marketing activities
Newsletters
After you have made a booking with us or subscribed to our newsletter via the website, we use your e-mail address to send our newsletters. Newsletters are newsletters that relate to our holiday homes. If you subscribe to this, you give us permission to use your e-mail address to send you the newsletters and other information such as offers, competitions/competitions and surveys. You can unsubscribe at any time via a link in the newsletter.
Use of the website
When you use our website, Google Analytics automatically stores certain information. This may include information about which URL you came from, which URL you go to, which browser you use, your IP address and the date and time you accessed our website.
We use this information in the context of the normal use and management of our website and may disclose this information in a group. This grouping makes it impossible to trace the data back to a particular user. We are not interested in data that says anything about the identity of the visitor to our site. We are interested in information that says something about the use of the site, such as: how many visitors do we get? What are the busy hours and which pages are visited the most?
Analyses for management information
Finally, data such as the province and the country where you live, as well as your family composition, can be used to perform analyses for management information. However, your data will then be completely anonymised and cannot be traced back to you as a person.
Information We Receive from Third Parties
Sometimes we do not receive data directly from you, but from another party. For example, when you make a booking for one of our accommodations through a partner of ours, this partner will forward certain information about you to us. This way we can register and process your booking. Questions or changes regarding your booking or stay can also be passed on to us by our partners. If reasonably possible, we will notify you of the receipt of your data.
Any information we receive from third parties may be combined with information provided by you.
What are the foundations?
Necessary for the execution of an agreement
When processing your personal data, we comply with the rules of the General Data Protection Regulation. Therefore, there is always a legal basis for the processing of your personal data. Your data is mainly processed when entering into a rental agreement. We need this data for the execution of the agreement between you and us. If you do not provide us with the required personal data, you will not be able to use our services.
We process your personal data for the purpose of sending our newsletters or showing targeted advertisements for the purpose of direct marketing.
We process your data during contact moments with one of our employees, so that we are able to handle your questions, complaints or comments and provide you with a quick answer. In addition, this enables us to build a lasting relationship with you.
Legal obligations
Processing of some of your data is also necessary to comply with a legal obligation. For example, we are legally obliged to register your name, place of residence, arrival and departure dates in the night register.
Data protection
We do everything we can to optimally protect your personal data against unlawful use. Only authorized personnel have access to your data. The storage and transmission of your data via the Internet are secured using the current standard techniques.
To which parties do we pass on your personal data?
For the properties that we have for rent, we are obliged to register your name, place of residence, arrival and departure date in the night register. The municipality may ask us to provide the data from the night register. In connection with the mandatory tourist tax return, we also provide the municipality with your postcode, place of residence, date of birth, family composition, arrival date and departure date every year.
For the management of our systems and the provision of our services, we use the services of third parties, such as IT suppliers.
For the management of accommodations located at a holiday park, we provide personal data of the tenants to the park manager for the purpose of the night register there and in case of emergencies.
In the unlikely event that you do not pay your invoices on time, we are forced to hand over the claim to a collection agency or a bailiff. The data necessary to collect the debt from you will be passed on to the collection agency or bailiff.
In some cases, we are required by law to pass on personal data to third parties. For example, the Tax and Customs Administration or other government institutions can request all data from us that may be important for taxation.
How long do we keep your data?
We do not store your data longer than necessary to achieve the objectives set out in this privacy statement, unless we are required by law to retain the data for a longer period of time.
Data relating to the contract concluded with you
We anonymize your data that we process in our reservation system no later than 7 years after our relationship has ended. We will assume that our relationship has ended when you do not make a new booking with us for the following 7 years or an agreement between you and us has been terminated by either party.
Administrative data
We keep our records for 7 years. This means that all your data and documents relating to financial transactions between you and us will be kept for 7 years after your stay.
We store correspondence sent to you or received by us for a maximum of 7 years.
Data processing with your consent
We store and process personal data that we process with your consent until such time as you withdraw your consent.
Where do we store your data?
Your data will be stored on European territory, with the exception of your name and e-mail address. Your name and email address are also hosted from other countries. For the proper functioning of our CRM system, sub-processors have been engaged. The sub-processors only act on our instructions and only when the sub-processors in question have taken sufficient guarantees with regard to the technical and organisational security measures. The appropriate safeguards consist of binding corporate rules, approved standard data protection clauses and the EU-US Privacy Shield.
What are your rights?
Right of access, rectification, restriction, deletion
If your personal data is processed by us, you have the right to receive a copy of the data collected about you. You also have the right to receive your data in a structured, commonly used and machine-readable format. You can send us a request by email.
You can also send your request in writing to our address. For contact details, please refer to our contact page.
If the copy shows that your data is incorrect, incomplete or that you believe that it does not belong in our database, given the purpose of the registration, you can ask us to adjust, delete or restrict the data. You also have the right to object to the processing of your data.
If you ask us to adjust or delete data that is necessary for the execution of the agreement, this may result in you no longer being able to use our services.
Right to withdraw consent
If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time. In that case, we will no longer process your data that is processed on the basis of your consent.
Complaints
If you have a complaint about the way we handle your personal data, you can let us know by sending us an e-mail or letter. You also have the right to lodge your complaint with the national supervisory authority, the Dutch Data Protection Authority.
